Following this success, the team embarked on research to develop neural networks for advanced telephone conversation analysis. This research led to the creation of several products, including a proprietary speech-to-text (STT) system and various models for automatic conversation analysis, enhancing the ability to monitor and improve customer service quality.
In 2021, the team developed the ERANN neural network algorithm, which achieved global recognition for its superior accuracy in sound event recognition.
The project team was established in 2020 by specialists in neural network technologies and artificial intelligence in Novosibirsk Akademgorodok.
Crafting Solutions Where Others Struggle